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Questions and Answers About How to Get Started Selling Online:
How do I get started?
We set up your Ecommerce Administration Area and provide you with a secure logon screen, username and password. We will set up your shopping pages and provide instructions on how to access and process orders, set up shopping pages, etc.
What about training?
We walk you through the system on the phone. The software is easy to use. One training session is usually sufficient.
Where do I retrieve orders?
Orders are held on a secure server. They originally come into the "Open Order Pickup Queue" in your Admin Area. You will see a list of active orders. Click on an order number to access the order (a sample order is shown on the product overview page).
Is the Ecommerce shopping cart secure?
Yes, absolutely. Client pages and administration pages reside on a secure server.
How do I process credit card payments?
Most merchants already are set up to accept credit cards. They simply process the orders from the web as any other credit card order. If you do not have a merchant account we recommend Authorize.net. Authorize.net is interfaced so credit cards are verified and the funds deducted while the user is online during the checkout process.
How much is a Merchant Account?
Authorize.net is $150 setup and $30 per month. Authorize.net has a web gateway and their prices are competitive. To signup for an Authorize.net merchant account go to authorize.net.
How do I create product pages?
We will provide a sample page and an Ecommerce Programmer's Guide. Product pages are easy to create. They require only a basic understanding of web page design. Once you learn to create a shopping page, creating additional pages is easy.
Do you help with creating product pages?
As a client you receive our support. We will configure your shopping environment and help you create product pages. If you would like us to do the job completely we will do that for our standard shop rate.
Does our store have to be on your server?
No, absolutely not. The product pages reside on your server. You have full control over the look, feel, and size of your store. Our system acts as an engine. Product pages are posted into the shopping system on our server and return to your site. The user is not aware they have been to a different server.
Does your system slow down with lots of products?
No, because the shopping information resides on the web page itself you can have 1 page or 1000 pages and the performance is the same.
Does your system keep a record of customers?
Yes, the system remembers each customer in a database. If a user returns a second time the Check Out forms are pre-filled in with their information. There is a download database function in your admin area that allows you to get an Excel Spreadsheet of anyone who has shopped at your site.
Can the system be customized?
Yes, the customization is extensive. You can have up to three parameters for each product such as size, color, etc. You can set your own background and table colors. There are about 100 settings for shipping, discounts, and taxes. You can ask up to four questions in the checkout dialog. There are Check Out notes that you can customize as well.
How do I know I have an order?
The system will send you an email notifying you to go to your secure login.
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